FAQ
Frequently asked questions
Within Germany we deliver free of charge from 1000 €, within Europe (EU only) from 2000 €.
If you order by 10 a.m., over 95% of all orders are from the standard range Ready for dispatch on the same day, subject to prior sale.
Worldwide deliveries are due to high shipping costs excluded from this regulation, as well as Switzerland and United Kingdom
1. View and select products
You can browse through our assortment by first selecting the category of goods you are interested in from the category menu. All products that belong to this group will be displayed. If you click on the article picture, all information about the product will be displayed. To put the item in your shopping basket, please enter the quantity and then click on the button "Add to basket".
2. Shopping basket
You can always see the contents of your shopping basket when you click on shopping basket. There you can remove individual items, change the number, etc. If you want to order the items in the shopping basket, click on the button "Checkout".
3. Checkout - Order (order page)
After clicking on the "Checkout" button, you can see the shipping and packaging costs, after clicking on "Next" you will come to the payment methods. Now you can choose a method of payment, e.g. Paypal, Credit Card, Cash on Delivery, Prepayment. After selecting your preferred method of payment, click Next. Here you confirm our terms and conditions, right of withdrawal and so on. and can complete your order by clicking on the button "order to pay". Your order will be sent to us and you will immediately receive a confirmation email.
4. Delivery
We ship within 1-2 days after we have receipt the order, by UPS or DHL.
5. New customers
Since we do wholesale only and only supply resellers, new customers need first to register themseves in our online shop. To do this, please click on "Sign in" in the top right corner, whereupon a window opens in which you please click on "I would like to create a customer account" and fill out the following mask.
If you have a sales tax identification number (UID), please enter it in our mask, which will automatically unlock you for our shop. If you do not have a UID number (in this case, leave the field empty) we will manually switch you to our online store after receiving a copy of your business registration form.
6.Quality of our products which are made by hand.
Our hand-carved wooden figures are made of fast growing suar wood (also called rain tree wood) and come from Indonesia.
Deviations in shape, size and pattern are not a defect, but a proof that it is real arts and crafts.
Product information essential oils
Extraction of the essential oil
Steam distillation
Steam distillation is the most commonly used way of extracting essential oils. Here, the plants are heated by steam, whereby their fragrances are transported to a second, cooled kettle (Florentine pot). In this Florentine pot, the resulting essential oils are now collected drop by drop.
Cold pressing
Cold pressing is usually used with citrus fruits, e.g. Orange, lemon, bergamot is applied. The fruit peels containing the essential oil are carved, pressed and centrifuged using special machines. By centrifuging an oil-water mixture, the essential oils are finally recovered. Cold pressing is not a chemical process.
Enfleurage
Enfleurage is the oldest, most complex and costly distillation method for the extraction of essential oils, which is hardly used today. For delicate floral fragrances such as jasmine, rose, tuberose or violet, this production is excellent. When extracting pig lard, coconut oil, shea butter or palm oil is used as the extractant, which is painted on glass panes about 1 to 2 cm thick. Then the flowers are laid, which are replaced in about every other day by new flowers. Within 1-2 months, the fat has absorbed the scent of the flowers. When the time comes, this is dissolved with alcohol. Subsequently, the separation of the alcohol from the flower essences.
C02 - Carbon dioxide extraction
Carbon dioxide extraction is a timely and costly process. A short distillation time, low temperatures and high pressure make it possible to gently extract the essences of heat-sensitive plant and flower material without destroying it. Therefore, this method will take a significant place in the future recovery of essential oils.
Essential oils are natural plant extracts that are mainly obtained by steam distillation. Only the so-called "citrus oils" (lemon, orange, bergamot, lime, grapefruit, etc.) are produced by cold pressing of the shells.
The occurrence of the plants that make up essential oils mainly occurs in the southern climatic zones (Southern Europe, North Africa, India, America), but also countries such as Japan and China are among the main producing countries. Generally speaking, the essential oils are produced during the metabolic production of plants and form at different heights in the individual plant parts. Due to the economics of recovery each of the plant part is taken for the production of essential oils on which most of the essential oil has deposited. These may be flowers, stems, leaves, root, peel or bark. There are even examples where several parts of plants are processed into different essential oils. For example, orange oil is obtained by squeezing out the peel, the extracts of the leaves give the petitgrain oil, and the orange blossom delivers the highly aromatic neroli oil. The main feature of the essential oils is their enormous volatility. There are only a few exceptions here (sandalwood, vetiver, patchouli, etc). Some of these oils, especially the citrus oils, are not noticeable after a few minutes. The Absolues are a special form of essential oil extraction. Very delicate plant parts, such as the flowers of jasmine or tuberose, are extracted by the extraction process with volatile solvents (hexane, ethanol). The extractants are then separated again. Essential oils are mainly used in pharmacy, aromatherapy, food industry and cosmetics. In the laboratories of our suppliers, they are checked for purity by means of elaborate analytical methods.
Manual
Evaporation in the aroma lamp
The aroma lamp is particularly suitable for living rooms, bedrooms, meeting rooms, for kitchens, children's rooms or meditation rooms. With the aroma lamp you can design your rooms with individual pieces. Add lukewarm water and a few drops of essential oil to the bowl of the aroma lamp. A candle under the shell heats the water and causes the essential oils to evaporate. After a short while, the room will fill with the fragrance you put together.
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Hazard identification:
REGULATION (EC) No 1272/2008 OF THE EUROPEAN PARLIAMENT
According to the Global Harmonized System (GHS), all of our all-natural essential oils, essential oils, are declared in accordance with CLP Regulation (EC) No 1272/2008 OF THE EUROPEAN PARLIAMENT.
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